If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with your order details and clear photos of the product and packaging. Our team will review the issue and arrange a suitable replacement or resolution.
As each personalized product is handcrafted exclusively for you, customized orders cannot be returned, exchanged, or refunded once production has been approved and started, unless the product has a manufacturing defect or arrives damaged during transit.
As each personalized product is handcrafted exclusively for you, customized orders cannot be returned, exchanged, or refunded once production has been approved and started, unless the product has a manufacturing defect or arrives damaged during transit.